Customer Service

For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]

Well, have you? Have you generated your consumer insights from IoT?  Or even should you? The answer is a resounding […]

Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]

A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]

Stop for a second and think about how nice it would be if you could boost your company’s profits by […]

Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]

Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]

Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]

E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]

Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]

What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]

No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]

Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]

Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]

With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]

Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]

Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]

Emerging web technologies are changing the way CTOs think about the websites of the future. Globally, forward-thinking companies understand the […]

Artificial intelligence and AI-powered chatbots are becoming integral to providing the competitive advantages many companies need. One Intercom survey found […]

Are files disappearing from your Google Drive? If so, you may be one of the unlucky users affected by a […]

Artificial intelligence (AI) is revolutionizing the way we live our lives. From self-driving cars to virtual personal assistants like Siri […]

In 2023, technology trends in business increased, especially regarding enhancing client relationships. More than ever, companies are leveraging new technology to […]

No matter where your staff works from day to day, everyone can easily collaborate across teams — communicating fluidly, accessing […]

User research is essential because it helps to study people’s behavior, needs, and motivations. UX designers are often responsible for […]

2023 heralds a fresh wave of innovation in product packaging design. Let’s explore the latest trends reshaping how products are […]

What Is Customer Churn? Customer churn, often referred to as customer attrition, is a business term that describes the process […]

Brands are under immense pressure to advance and evolve as customer buying trends change, budgets shrink, and broad economic factors […]

The interaction between customers and businesses has increased exponentially with higher communication channel diversity across multiple touchpoints. McKinsey reports 94% […]

The rapid emergence of the Internet of Things (IoT) plays a vital role in shaping the future of e-commerce. It […]

In today’s highly competitive business landscape, delivering exceptional customer service is paramount to success. It not only builds customer loyalty […]

The Emerging Technology group at Walmart is pioneering the use of conversational AI to revolutionize the retail industry. After working […]

Businesses must invest in marketing to create awareness, attract customers, and drive sales, ensuring their growth and success and creating […]

How Can TQM Empower Employees? In the present day, there are a myriad of challenges that developing enterprises have to […]

Business startups from scratch can be overwhelming, but this ultimate guide breaks down the process into manageable steps. Get started […]

During the pandemic, the ways we accessed and managed our money transformed. To be sure, in-person banking was dropping in popularity even before the start of […]

Entrepreneurs and executives are scrambling to recession-proof their businesses this year amid a looming economic downturn and a still-tight labor […]

The ongoing effort to heat and cool homes isn’t a new phenomenon in the HVAC market. On the contrary, it’s […]