Customer Service

For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]

Well, have you? Have you generated your consumer insights from IoT?  Or even should you? The answer is a resounding […]

Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]

A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]

Stop for a second and think about how nice it would be if you could boost your company’s profits by […]

Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]

Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]

Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]

E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]

Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]

What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]

No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]

Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]

Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]

With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]

Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]

Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]

Building a website is easy but building a website that stands out is NOT easy. There are many things that […]

The concept of pay-per-click (PPC) advertising is deceptively simple. First, you sign up for the services of a given platform, […]

You want to build an online store, but with so many eCommerce platforms on the market, you’re unsure which one […]

There are many standalone chatbot mobile apps that have also contributed to the rise of SaaS app development services. How […]

When was the last time you attempted to make a customer service inquiry with a major company? Did you place […]

As we have begun chipping away this year, 2022, it’s clear that the pandemic has permanently changed the way customers […]

Blockchain is a secured distributed ledger technology that stores data on thousands of servers. Blockchain visibility lets anyone on the […]

B2B is an acronym for business to business. Therefore, b2b marketing is where you focus on marketing your product to […]

Ever wonder what your customers feel about your product? More importantly, do you care? A lot of brands will respond […]

Business growth is always a good thing, but it can be challenging to create manageable growth without impacting your business […]

Since the coronavirus outbreak was declared a global pandemic last year, companies of all shapes and sizes have embarked on […]

Purchasing a second-hand car can either give you a complete nightmare or a fantastic experience. However, it depends on your […]

Augmented reality (AR) is continuously paving the way for more engaging interactions between businesses and their target customers. In more […]

A lot of people are talking to computers. They just don’t know it. After digging into some research, one Forbes […]

Launching your small business can be a daunting concept. There are a thousand and one things to sort out, and […]

Consumers love a fast and personalized experience. But there’s a catch. They also look for companies to do business in […]

This 2021 is a challenge for SMEs and large companies that aim to implement the best CRM in the market. […]

Cold calling is a marketing technique where a salesperson contacts a prospective customer hoping to interest them in a product […]

Gone are the days when seat belts and airbags were considered the top safety features in a vehicle. The continuous […]

The world’s most successful companies set their focus on customer satisfaction. The reason being that customers leave organizations where they […]