Customer Service

For startups and young businesses, the opportunity to work with a VIP client is something you can’t afford to swing […]

Well, have you? Have you generated your consumer insights from IoT?  Or even should you? The answer is a resounding […]

Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t […]

A few weeks ago, Google presented a demo of a new AI system called Duplex. Duplex is an extension of Google […]

Stop for a second and think about how nice it would be if you could boost your company’s profits by […]

Email is a notoriously fickle channel. Something as simple as tweaking the subject line can be the difference between an […]

Anybody walking on the street can identify how technology is changing at a whiplash-inducing pace. But do you know what […]

Tech enthusiasts joke that if Alexander Graham Bell had known about the telemarketing and cold calling he was about to […]

E-commerce is experiencing massive growth year after year, shattering records while doing so. There was a time when brick-and-mortar stores […]

Retailers can tap into an immense source of spending power if they can successfully market to Millennials, who currently make […]

What would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer […]

No matter what industry you’re in, staying profitable is always a priority. Reducing overhead costs is vital to this goal, […]

Product and price have been the foundational differentiators in retail for decades. However, in a world plagued with ever-evolving consumer […]

Why break the bank for your marketing needs when you can brainstorm your way to a killer marketing plan? The […]

Have you ever been to a fast-moving square dance? Partners dance together, spin around a time or two, and then […]

With Thanksgiving just behind you — and what you’re thankful for still top of mind — it’s only natural to […]

There has been a lot of progress within the customer interaction space. This includes both in the skill sets for […]

Successful businesses are always going out of their way to figure out how to improve the overall customer experience. All […]

Retailers have to get with the times if they want to compete in the online marketplace. That means evolving to […]

Entrepreneurship is synonymous with innovation and risk-taking, but it can be a challenging journey filled with obstacles and challenges. However, […]

Do you have a rental property? Are you looking for ways to make it more attractive to tenants who might […]

Gone are the days when customers stand in long bank queues. Previously, the bank customer would stand in line, almost […]

Over the past decade, the list of industries that haven’t been transformed by technological innovation is far shorter than the […]

A survey conducted by the National Retail Federation found that eCommerce product returns accounted for about 8 percent of all sales by […]

The need for community is hardwired into the human psyche. It’s why most people enjoy spending time with others. Being […]

Companies can reduce customer churn by 67% if they succeed in solving customer issues during first-time interactions. This is what […]

Your customers are easily able to voice their concerns and get a quick redressal of their problems. Added to this, […]

The Conversational AI market is growing dramatically, training new large generative models, expanding the technology stack, and bringing more advanced […]

While customer experience (CX) will always require a human touch, there’s something to be said about technology and its role […]

AI has been evolving over the years and is becoming more valuable by the day. As a result, plenty of […]

In the past, anyone interested in attending a college had a challenging time ahead of them. First, they needed to […]

Artificial intelligence is all about making intelligent machines that can carry out cognitive activities. Once those machines have access to […]

“I forgot my password. Please, help me. I have an urgent order — please!?!” Quite an innocent start that happens […]

As Hackernoon reports, “Over the past few years, software has transferred all-important life processes to the digital environment, which helps […]

Customer support is one of the most important aspects of running a small business. It can be the difference between […]

Customer service is the cornerstone to building a successful business empire today. Your satisfied customers are your free marketing tools […]

Waiting for a customer service representative for a long time can really be haunting. In today’s face-paced world, all the […]

Have you ever stopped to consider just how much digitization is impacting your world? Like most people, you probably spend […]

Throughout 2020 and 2021, the pandemic has fundamentally altered how businesses communicate, both internally and with their customers. Some of the […]